**Welcome to Love's!** We are hiring for **_Help Desk Technicians – Tier I_** to provide front-line support for the Love’s Corporate and Field requests. The Help Desk Technician – Tier I’s job is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.

**Job Functions:**

+ Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests.
+ Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
+ Evaluate documented resolutions and analyze trends for ways to prevent future problems; al...