Help Desk Technician - Level 1

Location: Rochester, NY On-Site

About the Role

A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team. This is a great opportunity to build your IT career with exposure to both help desk and infrastructure environments.

You'll start with some cross-training in an infrastructure environment before settling into your primary role, giving you broader IT exposure than a typical help desk position. Shift flexibility is required going in - you'll receive two weeks notice before your schedule is confirmed.

Day to Day

You'll handle technical support requests from end users via phone, remote tools, and email. The team is small and the volume is high - roughly 6 technicians supporting a large user base. When issues can't be resolved at Level 1, you'll escalate by cr...