Description We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth.

Responsibilities:
• Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues.
• Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm.
• Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently.
• Support Zoom and Microsoft Teams meeting technology, including a...