Position Overview
Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance and dependable end-user support in Edison, New Jersey. This Long-term Contract position is ideal for someone who can resolve a wide range of desktop, device, and access issues while helping maintain a stable and efficient IT environment. The role requires a strong service mindset, solid troubleshooting ability, and close collaboration with internal technology teams to keep daily operations running smoothly.
Responsibilities:
β’ Deliver advanced support for Windows, macOS, and mobile devices, resolving escalated technical problems with a focus on timely service restoration.
β’ Install, configure, and maintain desktops, laptops, printers, and related peripherals to support employee productivity across the organization.
β’ Investigate and address issues involving enterprise applications, user access, and network connectivity while ensuring clear communication with end...