Description
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.


Key Responsibilities

+ Manage and resolve end-user support requests through a ticketing system.

+ Troubleshoot hardware, software, and connectivity issues.

+ Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.

+ Support users across on-premises and hybrid cloud environments.

+ Document issues, resolutions, and support procedures.


Requirements
3+ years of IT support, help desk, or systems support experience.

Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.

Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshootin...