Description
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively.


Responsibilities:

• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.

• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.

• Administer Microsoft 365 services, including Exch...