Position Overview
Description We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment.
Responsibilities:
β’ Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle.
β’ Perform data wiping activities in accordance with established procedures before devices are returned to the vendor.
β’ Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment.
β’ Distribute equipment to end users and provide hands-on support during setup and rollout activities.
β’ Troub...