Job Summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential Duties and Responsibilities

• Provide customer service by answering incoming service requests via phone, chat, email, and online requests from all business units related to facility issues.
• Generate and dispatch service request work orders for completion by vendors.
• Schedule conference rooms and audio‑visual equipment.
• Respond to customer inquiries and concerns, and follow up to ensure customer satisfaction.
• Update CMMS, the customer service database, and spreadsheets as needed with updated service information.
• Contact customers for additional information and communicate the steps in the work order process.
• Run, review, and distribute various customer service reports as necessary.
• Assist with training of new hires ...