Helpdesk Administrator

Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday

About the Role

An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.

Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Duties & Responsibilities

* Log and manage reactive maintenance requests through the CAFM system

* Allocate jobs to engineers and subcontractors

* Monitor work orders to ensure service level agreements (SLAs) are achieved

* Liaise with clients, engineers, and suppliers to provide updates on outstanding works

* Raise purchas...