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Helpdesk Analyst: IT & POS Support Pro

Company

MC1 - Noon Dalton Philippines Inc

Location

cebu city, central visayas

Posted

June 26, 2026

Position Overview

Job Description:

  • Responsible for proactive remote support and maintenance around POS systems.
  • Responsible for proactive support and maintenance around desktops and laptops.
  • Improve system performance by identifying problems and recommending changes.
  • Maintaining stock items and ordering new hardware/software requests.
  • Monitors support issues, ensures resolution plans, and reports progress to management.
  • Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
  • Communicates with site users regarding any system enhancements and or scheduled upgrades.
  • Additional duties as job requires.
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

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