Actingastheteam’sOfficer-in-ChargeintheabsenceoftheSeniorAnalystandHelpdeskTeamLead.

ProvidequalityfrontlineapplicationsupporttotheSJgroupbusinessforextendedoperatinghours.

Relievetheworkloadofcorporateresourcesandimprovetheircapabilitiestodeliverbetterresults to the business

AssistincoachingandmentoringAssociateHelpDeskAnalyststoachieveteamandindividual performance standards and metrics.

Respondtotelephonecalls,personalrequestsandemailsrequestinghelprelatingtoaccesstoSJgroup.

Respondtotelephonecalls,personalrequestsandemailrequestinghelpwiththeuseofSJGroupEnterprise andthe Portal.

Identifycriticalsystemandnetworkissues,escalateandliaisetotheSeniorHelpdeskAnalyst, Helpdesk Services Manager or second level technical support untilresolution.

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