Job ID:

Posted: 03-Jun-2026

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Customer Service

Location(s): Mandaluyong City - National Capital Region - Philippines

Job Title: Helpdesk and Analytics Manager

Work Location: Accenture Site and Satellite Offices

Work Hours: 6 days a week ; 9 hours per day including lunch.

Reports to: Senior Facilities Manager

Position Description

This role is responsible for the efficient management and coordination of multiple workplace support functions including call management, transportation services, van operations, food services support, billing validation, merchandise distribution, and ticketing system oversight. The role ensures operational efficiency, vendor performance optimization, data‑driven service improvements, and compliance with internal controls a...