Qualifications:

Education

• Bachelor's degree in Business Administration, Marketing, Communications, or a closely related field.
• Advanced degree (MBA or equivalent) is a plus and may be considered alongside relevant operational management experience.

Experience

• At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role.
• Experience within a digital advertising, BPO, or online marketing environment is strongly preferred; familiarity with advertiser support workflows and digital platform-driven contact demand is highly valued.
• Demonstrated progression into team leadership, WFM supervision, or operations management responsibilities.
• Prior experience managing or significantly contributing to a workforce management function — including scheduling, forecasting, or real-time monitoring — in a multi-cha...