Hiring: Helpdesk Executive

Job Responsibilities

• Handle incoming calls, emails, and walk-in queries from residents/clients.
  
• Log complaints and service requests in the system.
  
• Coordinate with maintenance and technical teams for timely issue resolution.
  
• Track and follow up on open service requests until closure.
  
• Maintain accurate records and documentation.
  
• Ensure prompt and professional communication with residents/clients.
  
• Escalate unresolved issues to senior man...