Overall Assignment Description: CEdge has an opportunity for a Helpdesk Lead, , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance Requirements: Secret Clearance . Maintain accurate documentation, reporting, and operational records for management review. Support onboarding, training, and development of helpdesk staff. Drive a customer-focused culture that emphasizes responsiveness, professionalism, and continuous improvement. Ensure compliance with organizational policies, quality standards, and service commitments. Manage communication during service disruptions, providing timely updates and stakeholder coordination. Needed: Configuration, maintenance, and troubleshooting of desktop platforms. Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals. The contrac...