Job Title: Helpdesk Supervisor

Location: Glasgow Head Office

Contract: Permanent

Working hours: 37.5 hours per week | 5/7 shift pattern

On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary.

Salary: £33,212.48 per annum

Job Purpose:

The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders. The role will be responsible to lead a team of Team Leaders. This includes all day-to-day aspects of the HD. Delivering all SLAs through effective people management

The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care.

Key Responsibilities:

People

* Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs

* C...