Helpdesk Supervisor

Full Time - 37.5 hours per week

Fully Onsite

We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate.

The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements.

Key Responsibilities:

Oversee the daily operation of the helpdesk function within a facilities management contract
Support, guide, and supervise helpdesk operators to ensure consistent service delivery
Manage and monitor workflow, ensuring all requests are logged, al...