about the company: Our client is a leading global e-commerce and technology company, it connects businesses and consumers through innovative digital platforms. It offers services in online retail, cloud computing, digital payments and logistics. about the job:
Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc. Troubleshooting and resolving single customer issues with Windows Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions. Using remote administration tools to resolve issues on desktops, laptops, and printers. Update policies, procedure, and documentation relevant to project or operation Ensure compliance with standards, policies, and processes Ensure all Asset and Inventory up to date and accurate in system skills and experience required:
2+ years of desk side work experience in large enterprise...