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Helpdesk Support - L1

Company

Apex Systems

Location

Austin, Texas

Posted

June 12, 2026

Position Overview

Job#: 3031744

Job Description:

Help Desk Representative (Onsite)

Location: Austin, TX (Downtown – 78703)

Schedule: Monday–Friday | 40 hours/week | Onsite

Duration: 6-month contract with potential for extension or conversion

Employment Type: W2 employment through Apex Systems (no C2C)

About the Role

We are seeking a customer-focused Help Desk Representative to provide first level technical support in an enterprise environment. This role is ideal for someone who enjoys troubleshooting, working directly with end users, and continuously expanding their technical skill set. You’ll support both Windows and Mac environments while working closely with internal teams to resolve hardware, software, and connectivity issues.

What You’ll Do
  • Provide technical support to team members via phone, email, and in-person appointments
  • Install, configure, maintain, and repair PCs, laptops, and related hardwa...
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