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Helpdesk Support Technician

Company

Mandarich Law Group, LLP

Location

Chicago, Illinois, United States

Posted

May 09, 2026

Position Overview

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.


·         Act as the first point of contact for technical support via phone, email, and walk-ups


·         Troubleshoot hardware, software, and network issues—escalating when needed


·         Set up new user workstations and manage employee onboarding/offboarding


·         Support Windows desktops, Microsoft Office applications, printers, and other common business tools


·         Maintain accurate records of issues and resolutions in our ticketing system


·         Assist with user account management, password resets, and access rights via Active Directory


Requirements


  • 1–2 years of IT support experience (internships or part-time roles count too!)
  • Strong communicatio...

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