Job Description

The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism.

The Department is seeking to hire a Helpdesk Support Technician for technical consultative and/or administrative work. Under the administration of the agency OIT Helpdesk Director, the incumbent will perform the following duties of the post:

- Monitor and manage ServiceNow Helpdesk tickets, emails and calls in a timely manner. Provide Helpdesk/desktop support for hardware and software computer system...