Description
We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up. Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote. The candidate must be able to have excellent attention to detail, and the ability to work collectively with the team.
Responsibilities include:
Records customer and problem information into Kaseya Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up.
Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote.
Sets up new accounts.
Runs, prints and distributes reports.
Setup up printers and print queues in various syst...