Excel as a Helpdesk Technician with bilingual fluency in French and English. Provide top-notch technical support and resolve IT issues efficiently for diverse users.
This essential role focuses on delivering comprehensive helpdesk support while leveraging your expertise in troubleshooting. You will help clients resolve complex technical issues and communicate effectively with users. Ongoing learning in industry technologies will be crucial to your success in this position.
Key Responsibilities:
• Offer exceptional helpdesk and deskside support
• Diagnose and troubleshoot technical problems
• Configure Office 365 and support desktop applications
• Assist with Microsoft systems and mobile devices
• Document all support incidents thoroughly
Requirements:
• Fluent in French and English, both written and verbal
• Experience in helpdesk environments
• Proven technical problem-solving skills
• Familiarity with Microsoft systems
• Valid driver's license a...