Job Description
Successful applicants will be answering calls and providing support and psychoeducation to the public on Gambling, Substance and Behavioural addiction. Para-Counsellors should be able to triage, assess and provide resources according to client’s needs. The goal is to ensure that the callers are given the right direction pertaining to their concerns.
Responsibilities
Handle queries via phone and webchat To be able to educate callers on the service provided Providing brief-intervention for their concerns Managing distress calls Motivating and Supporting clients towards change Appointment scheduling Part-take in projects Identify callers at risk and provide appropriate intervention Accessing client’s concern before referring them to the relevant resources Possess excellent interpersonal and communication skills Ab...