Helpline Team Leader 1

BENEFITS/PERKS

• Competitive Salary
• 13th and 14th month salary guaranteed
• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months working on-site
• Be part of a pioneer team

JOB DETAILS / ROLE PURPOSE

Become an integral part of Operations. Lead, motivate & coach your team to deliver world class customer service to our members. Monitor performance and maintain a consistent focus on quality of service to ensure maximum customer satisfaction, NPS and delivery of SLA`s.

KEY RESPONSIBILITIES