Responsibilities & duties:


• Cold call people using a given phone directory to sell services

• Answer incoming calls from prospective customers

• Use scripts to provide information about services features, prices etc. and present their benefits

• Ask pertinent questions to understand the customer’s requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

• Record the customer’s personal information accurately in a computer system

• Deal with complaints or doubts to safeguard the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and record useful information