This role is based out of Madrid and requires onsite presence 5‑days a week. Will involve working for Spanish public sector clients hence you may need to undergo an extensive background check process.

What You’ll Do

• HTOM is a customer role who leads delivery of Expert Care services
• Provides reactive support and builds a relationship with the customer’s operational team(s), typically Service Operations or Network Support.
• Co‑ordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability.
• Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
• Co‑ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer’s operational efficiency.
• Leads t...