Title: AI Support Specialist

Location: Montreal, QC Hybrid 3 days a week in office

Duration: 06-12 months

Job Description:

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI — answering user questions across the firm's AI portfolio including Client Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

Required Skills & Qualifications

• 5 years in a technical support, service desk or application-support role in an enterprise environment.


• Familiarity with M365 and a strong interest in AI products; able to learn ne...