Roles and Responsibilities Provide customer service and product information.
Responsible for Cash and Customer transactions at the Teller counters.
Supervising all Non-Cash transactions like DD/PO, fund transfer , RTGS,NEFT, looking at Branch administration and Lobby Management
Resolution of customer queries/complaints and customer service to ensure walk in customers issues
Generate business, cross sell and monitor cross sales of Personal Bankers.
Enhancing the value of existing accounts & Retention of existing portfolio.
Retention and enhancement of the value of existing accounts of current account & saving account customers.
Responsible for high quality service, customer relationship management, Queue Management.
Co-ordination with Clients for understanding the business and functional requirements and provide assistance.