About the Company
HCL Technologies is a global IT services company that helps enterprises reimagine their businesses for the digital age. Our mission is to deliver technology solutions that drive business transformation and enhance customer experiences.
About the Role
The Process Associate will act as a first line support for end customers communicating through the Chat channel, addressing various issues related to printing, software usage, and general queries.
Responsibilities
The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any basic L0/L1 issues relating to printing of photos/content, issues relating to usage of the software, general queries.
Understanding the product features.
The agent shall make every reasonable attempt to resolve and provide the service where possible.
Provide accurate and complete information by using the right methods and tools.
Ability to quickly assess an ...