Job Title: L3 Support – Pega

Location: Toronto, Ontario "Hybrid" (2–4 days onsite)

Duration: 06-12 Months

Job Description:

We are seeking a skilled professional to join our team as an Information L3 Support – Pega. This role involves providing L3 support and working closely with various technical teams to ensure smooth operations and incident resolution.

Required Skills & Qualifications

• Strong Pega Platform experience (CSA/PCSA or equivalent): Tracing, clipboard, rules debugging, job schedulers, queues


• Solid Java / Spring Boot troubleshooting skills (APIs, microservices)


• Hands-on experience with Dynatrace (RCA, dashboards, alerting) and Splunk (log queries, analysis, dashboards)


• Experience in L3 Production Support model


• Strong working knowledge of ServiceNow (Incident / Problem / Change) and JIRA / JTFM defect mana...