Responsibilities

• Handle and complete POS implementation projects for F&B operations across hotel and restaurant environments, both on-site and remotely.
• Understand and analyze customers' needs, requirements and operational workflows in order to install, set up and configure the POS solutions on-site, including equipment such as servers, workstations, printers, peripheral devices, system & database configuration and menu items setup.
• Conduct site surveys, on-site system testing and readiness checks to ensure successful deployment.
• Provide end-user training, operational guidance and on-site technical support during go-live, and post go-live technical support as required.
• Prepare basic implementation documentation materials.
• Liaise with internal Product, Support and Development teams to elevate customers' additional functional requests, resolve implementation issues and ensure alignment.
• Advise and provide a...