SUMMARY:
 Responsible for identification, development and maintenance of all VIP guest as well as for providing a favorable gaming experience for those guests.
 Provides outstanding guest service to internal and external guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 Ensure consistent high-quality service to all our team members and guests.
 Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
 Evaluate and rate guests’ play to issue comps.
 Maintain and manage a designated block of guests and meet established goals.
 Implement programs to increase rated play in table games and slots. Communicate verbally and in writing with guests regarding available services, promotions, and special events.
 Review all departmental activity with Marketing Manager.
 Timely communicate all player development issues.
 Facilitate communication between guests and othe...