Ensures that guests receivea speedy and efficient check in/ out.

Ensures that the
cashiering procedures are strictly adhered to, that all floats are used
appropriately in accordance to Policies & Procedures set by Finance.

Ensures that the
guests’ bill are presented and collected accordingly.

Handles all arrival
and departure records according to the Standards set in the Departmental
Operations Manual.

Ensures a high level of
product knowledge of hotel and local area

Ensures a high level
of liaison is maintained between Front Office and all other departments within
the Hotel.

To be knowledgeable
and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.