Check the reservation system and in-house guest information for the next meal period.
Notify the supervisor of any large group bookings or any reservations with special request VIP etc..
Distribute reservations among all servers equally informing them of all information necessary. Example Birthdays anniversaries bill not to be taken to the table or any other unusual requests.
All the reservations are allocated as per the floor plan.
Always answer the phone politely using a friendly tone and being informative.
The telephone must be answered on a maximum of three rings.
If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc..
Understand the Server an...
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