Job Title

Hotel Application/Systems Support (Online Booking Systems) - Thai Speaker

In This Role You’ll / Your Main Responsibilities

• Serve as the first point of contact for Amadeus Hospitality customers across phone, portal, and email channels, beginning with an assigned product and expanding as your knowledge develops.
• Identify customer needs and communicate clear and effective resolutions by distinguishing between symptoms and root causes.
• Use available tools, systems, and support channels to resolve customer questions and elevate when needed.
• Document customer interactions and troubleshooting steps clearly and consistently within the Customer Relationship Management (CRM) system.
• Apply product knowledge and available resources to address customer questions on first contact whenever possible.
• Other duties and responsibilities as assigned.

About The Ideal Candidate