Reference: 11206 MLR Consultant: Michelle le Roux

Job Description

• Oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences and operational excellence.
• Manage all hotel departments, including reservations, front office, housekeeping, sales and marketing, leisure services, human resources, and finance.
• Develop and implement strategies to optimise revenue, occupancy, and overall hotel performance.
• Manage budgets, monitor financial performance, and ensure operational targets are achieved.
• Maintain high standards of service, hygiene, health and safety, and regulatory compliance.
• Lead, mentor, and develop a high-performing team through training and performance management.
• Manage guest feedback, resolve complaints effectively, and ensure outstanding customer satisfaction.
• Oversee hotel projects and drive continuous operational improvemen...