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Hotel Guest Service Agent

Company

Renaissance Baltimore Harborplace Hotel

Location

Baltimore, Maryland

Posted

June 28, 2026

Position Overview

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$17.24 hourly


Responsibilities:
  • Bookkeeping: keep accurate records of all hotel guest account information

  • Handle customer complaints as necessary

  • Communicate with housekeeping to make sure guest rooms are ready

  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

  • Greet, check-in, and check out guests when they arr...

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