Reporting to the General Manager of Fairmont Le Manoir Richelieu, responsibilities 

and essential job functions include, but are not limited to:

• Provide executive leadership and strategic planning for all hotel departments to support service culture, optimize guest experience, improve operational performance, and deliver a balanced scorecard meeting stakeholder expectations;
• Consistently offer professional, warm, and engaging service, embodying the establishment’s values and standards;
• Support the General Manager in the overall management and strategic direction of the hotel, acting on their behalf in their absence;
• Oversee all hotel operations, including food & beverage, rooms division, security, engineering, golf, activities and wellness center, and project management, while ensuring operational efficiency and consistency;
• Monitor, analyze, and control costs while...