What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Recreation Food & Beverage and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
• Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms Food & Beverage and Spa are accurately achieved
• Play a lead role in yield management for Rooms Food & Beverage and Spa
• Be a key player...