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Hotel Night Reception Supervisor

Company

TRIBE

Location

London, England

Posted

June 23, 2026

Position Overview

Job Description

What you’ll do…

  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
  • Supervise the shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach the front desk team.
  • Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
  • Cross Check all billing instructions are correctly updated.
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Ensure Accor All members are recognised and points added to their accounts.
  • Report any maintenance issues to the ...

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