Drive exceptional service as a Hotel Operations Manager focused on guest experience at Concord Hotels. This role emphasizes leadership, team development, and operational efficiency.
You will oversee the daily functioning of the hotel, ensuring that guest concerns are addressed quickly and professionally. With a background in Front Office roles, you’ll lead staff training and development while maintaining Marriott’s Brand Standards. Your commitment to service excellence will help create a Great Place to Work for all team members.
Key Responsibilities:
• Inspire team members through effective leadership
• Manage complaints and service recovery situations
• Conduct audits for compliance with hotel policies
• Monitor guest services during peak periods
• Support training across departments for consistent service
Requirements:
• Two years of experience as Front Office Supervisor
• Graduate from a hospitality program or similar
• Proven leadership and coaching...