Employer: De Alena Villas & Hotel
Location: Mbarara City
Reports To: Hotel Manager Job Summary
De Alena Villas & Hotel is looking for a friendly, trustworthy, and customer-oriented Receptionist to manage the front desk and ensure guests receive excellent service from arrival to departure. The Receptionist will handle guest reservations, check-ins and check-outs, customer inquiries, payments, and general administrative support. The ideal candidate should be well-presented, organized, and able to multitask in a small hotel environment. Key Duties and Responsibilities
Front Desk & Guest Services
Welcome guests and visitors professionally and courteously.
Handle guest check-ins and check-outs.
Receive and manage room reservations made in person, by phone, WhatsApp, or social media.
Answer guest inquiries and provide information about hotel services and rates.
Respond promptly to guest requests and concerns. Reservations & Sales Support
Maintain an up-to-date r...