What you’ll do…

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
• Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
• Ensure the reception tasks are completed correctly and accurately in line with our standard operating procedures.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible...