Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Novotel Queenstown Lakeside is seeking a detail‑oriented and customer‑focused Hotel Reservations Agent to join our dynamic Reservations team. Experience in either FIT or Group reservations is ideal, and applicants with exposure to both will be highly regarded. We're looking for someone who thrives in a fast‑paced hotel environment, has excellent organisational skills, and is passionate about delivering exceptional guest service. Our Reservations team operates seven days a week, including public holidays.

Key Responsibilities

• Handle hotel room reservations efficiently via phone, email, and online platforms.
• Respond to guest queries, booking modifica...