Enhance your career as a Desktop Support Analyst at Houle in Burnaby. Be the key support for employees needing IT assistance in a collaborative environment.
This role at Houle requires a Desktop Support Analyst who excels in a dynamic help desk setting. With your expertise, you will assist employees with IT inquiries and manage essential tasks like ticket management and equipment setup. Working collaboratively, you’ll help foster a supportive and productive workplace.
Key Responsibilities:
• Act as first point of contact for IT support
• Oversee Help Desk ticket resolution
• Configure and maintain corporate workstations
• Establish user accounts for new staff
• Build and manage a technical knowledge base
Requirements:
• Minimum 3 years in help desk support
• Education in computer science or IT
• Knowledge of various software platforms
• Excellent team communication skills
• Resourceful and proactive in problem-solving
Contribute your technical ...