Job Description
Responsible To:
Senior Housekeeping Team / Assistant Head Housekeeper
Purpose of the Role
To support the housekeeping team in delivering a five-star standard of cleanliness and presentation, ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.
Key Responsibilities
Guest Experience & Quality
Prepare guest bedrooms and public areas to Forbes 5 standardDeliver turndown service to a +1 standardSupport guest laundry services to a high-quality standardRespond to guest requests promptly, with a genuine sense of interestReport maintenance issues or quality concernsTeam Support
Work collaboratively with the team to maintain a positive and productive environmentSupport colleagues during busy periodsAssist with cleaning and maintaining team areas and accommo...