Lead, train and support housekeeping teams in the field to deliver every cleaning service to Neatly's standards. You will own quality, training and the housekeeping supply chain (chemicals, equipment, kits and inventory) across residential and holiday home properties.

What you will do

• Quality Control & Field Supervision
  • Daily field visits, quality inspections and unit releases.
  • Enforce SOP and checklist compliance.
  • Identify recurring issues and drive corrective action.
  • Investigate client complaints — root cause and preventive measures.
  • On-site coaching and retraining.
  • Monitor staff performance in the field.
• Team Leadership & Training
  • Onboard all new housekeeping employees.
  • Deliver refresher training and practical coaching.
  • Develop Team Leaders.
  • Ensure correct use of chemicals, equipment and the microfibre system.
  • Promote professi...