Overview
Position Summary:
The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Manager. They understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to housekeeping staff.
Responsibilities include:
Follow proper payroll and key procedures.Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.Provide excellent guest service in all areas of responsibility.Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the st...