Housing Advice Officer

Are you passionate about supporting people at risk of homelessness and helping them find the right way forward?

If you’re someone who is passionate about helping people at a time of housing crisis, has a strong understanding of homelessness legislation, and can communicate with empathy, professionalism and confidence, this could be a great opportunity for you. 

What’s the role all about?

As a Housing Advice Officer, you will provide a highquality first point of contact triage and advice service for people who are homeless or threatened with homelessness. You will deal with customers facetoface, by telephone and by email, offering timely, accurate and supportive housing advice. The role is key in ensuring people receive the right information, intervention and support at the earliest opportunity.

What will your day look like?

You will carry out initial assessm...